Last updated: September 2026
AskDirect (askdirect.ai) is operated by XS Mobile. For privacy-related questions, contact us at support@askdirect.ai.
We collect the following data when you use AskDirect: (a) Account data — your email address and name when you sign up via Google OAuth; (b) Usage data — the questions you ask and the category selected; (c) Payment data — handled entirely by Stripe; we do not store card numbers; (d) Technical data — browser type, IP address, and usage patterns for service improvement; (e) Analytics data — if you consent to "Analytics" cookies, we collect anonymized/pseudonymous usage events (pages viewed, questions asked, checkout steps) via PostHog to understand and improve the product; (f) Advertising data — if you consent to "Advertising" cookies, we record the Google click identifier (gclid) from an ad click and share it, together with subscription events (e.g. that a trial converted to paid), with Google Ads so we can measure and improve our ad campaigns. We do not share your questions, chat content, or generated images with Google for this purpose — only the click ID and the fact/value of a conversion.
We use your data to: provide and improve the AskDirect service; process payments and manage your subscription; send transactional emails (purchase confirmations, subscription reminders); respond to support requests; comply with legal obligations.
For users in the EU/EEA, we process your data on the following legal bases: contract performance (to provide the service you subscribed to); legitimate interest (service improvement, fraud prevention); consent (marketing emails, if applicable); legal obligation (tax and accounting requirements).
We do not sell your personal data. We share data only with: Supabase (database and authentication); Stripe (payment processing); AI providers (OpenAI, Anthropic, Google, Groq, Mistral) — your questions are sent to these providers to generate answers; fal.ai — used to generate and edit images you request; Resend — used to send transactional emails; PostHog — used for product analytics, only if you have consented to "Analytics" cookies; Google Ads / Google Analytics — used to measure advertising performance and enable remarketing, only if you have consented to "Advertising" cookies (see our Cookie Policy for both). All providers are contractually bound to data protection standards.
We retain your account data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where retention is required by law (e.g. financial records for 7 years).
If you are in the EU/EEA, you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to processing; data portability. To exercise these rights, email support@askdirect.ai.
We use cookies to keep you logged in and to improve the service. For full details, see our Cookie Policy.
We use industry-standard security measures including HTTPS, encrypted storage, and access controls. However, no system is completely secure. Please use a strong, unique password and report any security concerns to support@askdirect.ai.
AskDirect is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email. The latest version is always available at askdirect.ai/privacy.
For privacy questions or to exercise your rights, contact us at support@askdirect.ai.